How do I reset my password?

• On the login page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

  
  

How do I change my password?

• Once signed into your account, you can change your password by clicking:

  • Dashboard from the top navigation menu.

  • Scroll down to Private Info.

  • Click on Change Password

  • From there you can change your password.

How do I update my billing information?

• Once signed into your account, you can update your billing information by clicking:

  • Dashboard from the top navigation menu.

  • Select Purchases

  • Click Add or Change Payment Method.

    
    

How do I cancel my recurring subscription?

• Once signed into your account, you can cancel your recurring subscription by clicking:

  • Dashboard from the top navigation menu.

  • Select Purchase

  • Select Cancel Membership

    
    

My credit card is being declined. Why is that?

• Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

  
  

Who do I contact if I have questions?

• If you have questions about your subscription, billing, or technical issues, please contact support@0260.tv